Q Hotels Management
  • Laplace, LA, USA
  • Full Time

Medical, dental, vision, life


IDEAL CANDIDATE The General Manager is responsible for successful operation of the hotel. The General Manager is required to lead, supervise and direct the operations of the hotel and its departments. He or she will motivate and serve as the property leader at the hotel and liaison for corporate offices and owners. Q Hotel Management is seeking a strong, energetic, customer service oriented, mid-level Manager who can be groomed into an outstanding General Manager. Ideally the candidate will be experienced in front office operations including billing, guest reviews, problem handling, and staff satisfaction.

 

RESPONSIBILITIES Manages and motivates all front office and guest services personnel with the daily supervision to include staffing, training, discipline, scheduling, payroll and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.

Checks and controls room reservations, front office systems, supplies, inventory, scheduling, forecasting and departmental budget to maximize revenue.

Compiles and prepares financial reports, including: rate and availability calendar.

Communicates with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.

Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information.

Works directly with department managers to ensure a seamless workflow on a daily basis.

Conducts staff and employee meetings.

Participates in mandatory training.

Participates and ensures implementation in sales and marketing procedures.

Maintain any capital improvements projects/renovations as dictated by the brand standards Prepares and submits operational results to corporate office and ownership on a weekly basis.

Prepares and makes daily deposits.

Complies with all corporate accounting procedures.

Completes random guest-registry audit to assure accuracy and completeness.

Maintains key control and loss prevention programs.

Ensures that all, procedures, federal and state policies are followed.

Reports aged open accounts to Support Office Accounting Department.

Aid Human Resources in time keeping, hiring and terminating employees, resolve problems and provide open communication.

Fulfill any requests from the Corporate Office.

 

Qualifications:

Candidate must have at least three years of General Manager work experience with the IHG, Hilton or Marriott.

Candidate must have at least three years of previous mid-level management or General Manager experience.

Candidate must have great personality for higher Guest Services and better working experience with the Front Desk staff.

Candidate must be able to work evenings and weekends. Candidate must be proficient in computer knowledge.

Q Hotels Management
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